Frequently Asked Questions

Explore the question and answer format below by clicking or tapping the questions (or icons to the left) to reveal the answers. 

At this point in time, we’re going into a more robust direction with hopefully better outcomes than what the school district has seen in the recent years. The RosenCare model focuses on bringing hospitality to the patient care experience and investing time with patients to ensure a strong patient-provider relationship. Additionally, we expect the change in partners will yield positive financial savings.

Our intention is to keep the same great services that have been offered with AdventHealth, and eventually expand services as well. One service that will temporarily be on hold is x-ray. We will let you know as soon as we relaunch our onsite x-ray program.

Employees, retirees and their family members (24 months and older) enrolled in one of the District’s medical plan options will be able to receive services at the Center at no cost. Individuals who are not covered by a district medical plan will not be eligible to utilize the center.

Unfortunately, your medical records will not automatically transfer. If you have not done so already, please fill out the Consent to Release Medical Records at your earliest convenience and send it to the email or fax provided at the bottom of the consent.

Monday – Friday from 7 a.m. – 7 p.m., with Saturday hours from 8 a.m. – 12 noon.
Saturday appointments are for same day/urgent care appointments. Always call the Center for Employee Health at 407-483-5757 for an appointment.

Stay tuned, we are excited to offer online schedule in the very near future!

RosenCare has partnered with Healics, an industry leader in preventative health and wellness programs, who will manage the center’s daily operations while implementing the success strategies set forth by the RosenCare team who will be overseeing the entire operation. You will see their name and logo on items such as employee name tags, the Patient Portal, new patient paperwork, online scheduling tools, health center communication pieces, etc.

The patient portal gives you the flexibility to:

  • Keep track of your appointments (Note: this is not where you schedule appointments)
  • Request a prescription refill
  • Send and receive messages from the Center
  • View your Personal Health Records
  • Receive educational materials
  • Update demographic information
  • View and request for a referral

Upon your first call or visit, one of our wonderful Patient Care Coordinators will get you setup on the patient portal by confirming your email address and your wish to enable the portal.

Yes. You are welcome and encouraged to see a physician at the Center for all your primary care (family practice) services. It is important however that you have only one primary care/family practice doctor in order to receive optimum healthcare while reducing potentially duplicate care.

Yes, the Center for Employee Health carries basic medications that are commonly prescribed by Family Practice and/or Urgent Care physicians (primary care physician/PCP). If you receive a prescription from a provider at the Center, and the medication is carried in the dispensary, that prescription will be at no cost if you are on the District’s Cigna plan. Available prescriptions will be primarily generic and non-narcotic. Some prescriptions may require you to visit a pharmacy outside the Center and would require a copay. Due to dispensary regulations, the Center is unable to fill prescriptions written from Providers outside of the Center for Employee Health.